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Evidence Guide: PUASES011A - Manage emergency operations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PUASES011A - Manage emergency operations

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for operations

  1. Operational information is obtained and hazards are identified to permit accurate assessment of the problem
  2. Operational plans are activated in accordance with local emergency management practices and procedures
  3. Operations centre is activated and confirmed as ready for use
  4. Operations centre staff recall system is activated
Operational information is obtained and hazards are identified to permit accurate assessment of the problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operational plans are activated in accordance with local emergency management practices and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operations centre is activated and confirmed as ready for use

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operations centre staff recall system is activated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage an operations centre

  1. Operations centre tasks are allocated, staff rosters are confirmed and briefings are conducted in accordance with operational plans
  2. Internal and external liaison networks are activated and maintained to ensure effective communication
  3. Operations centre staff work is supervised to ensure it meets relevant occupational health and safety (OH&S) and other regulatory requirements
  4. Physical and financial resources are managed in accordance with organisational policies and procedures
  5. Operation centre staff are tasked to collect and collate operational information using standard operational procedures (SOPs)
Operations centre tasks are allocated, staff rosters are confirmed and briefings are conducted in accordance with operational plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Internal and external liaison networks are activated and maintained to ensure effective communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operations centre staff work is supervised to ensure it meets relevant occupational health and safety (OH&S) and other regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Physical and financial resources are managed in accordance with organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operation centre staff are tasked to collect and collate operational information using standard operational procedures (SOPs)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage operational information

  1. Information flow is managed in accordance with SOPs
  2. Operational information is analysed to modify and update plans and prioritise tasks in accordance with operational plans and policies
  3. Regular and timely situation reports are raised and distributed in accordance with organisational standards
  4. Media liaison is managed in line with operational objectives
  5. Communications and information systems are implemented and monitored to ensure operational objectives are met
Information flow is managed in accordance with SOPs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operational information is analysed to modify and update plans and prioritise tasks in accordance with operational plans and policies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Regular and timely situation reports are raised and distributed in accordance with organisational standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Media liaison is managed in line with operational objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communications and information systems are implemented and monitored to ensure operational objectives are met

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make operational decisions

  1. Extent of the operational area and objectives is identified and promptly detailed
  2. Operational strategies are identified, assessed and implemented in accordance with local emergency management arrangements and SOPs
  3. Hazards are identified and prioritised to ensure response is appropriate to type and scale of event
  4. Response teams are rostered in accordance with organisational SOPs
  5. Termination of operation is accomplished in accordance with operational standards
Extent of the operational area and objectives is identified and promptly detailed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operational strategies are identified, assessed and implemented in accordance with local emergency management arrangements and SOPs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Hazards are identified and prioritised to ensure response is appropriate to type and scale of event

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Response teams are rostered in accordance with organisational SOPs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Termination of operation is accomplished in accordance with operational standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide leadership

  1. Briefings are conducted with operational members
  2. Operational objectives are identified and communicated to operational staff
  3. Team cohesion is developed and maintained
  4. Conflict is dealt with promptly and appropriately
  5. Leadership style is appropriate to the situation
  6. Concise, clear delegations and accountability processes are implemented
  7. Relevant state/territory equal employment opportunity and OH&S policies are implemented
  8. Signs and symptoms of operational stress in self and others are recognised and action is initiated
Briefings are conducted with operational members

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operational objectives are identified and communicated to operational staff

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Team cohesion is developed and maintained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conflict is dealt with promptly and appropriately

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Leadership style is appropriate to the situation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Concise, clear delegations and accountability processes are implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relevant state/territory equal employment opportunity and OH&S policies are implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Signs and symptoms of operational stress in self and others are recognised and action is initiated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage post-operation activities

  1. Debriefing is conducted with operational members
  2. Operational reports are prepared to organisational standards
Debriefing is conducted with operational members

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operational reports are prepared to organisational standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

manage operations efficiently and effectively

make decisions based on sound problem solving techniques

forecast resource requirements

Consistency in performance

Competency should be demonstrated managing an established centre and an improvised centre on-the-job or through simulated exercises which reflect actual workplace environments.

Context of and specific resources for assessment

Context of assessment

Competency should be assessed using exercises or scenarios or actual incidents, where appropriate, as a manager of an operation where at least four operational teams are deployed, acting under limited supervision, and with wide discretion to act, in complex situations applying significant depth of knowledge and with responsibility for outcomes.

Specific resources for assessment

Access is required to:

incidents, scenarios, exercises, simulations, or series of tasks

established operations centre or resources to construct an improvised operations centre

Method of assessment

In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.

Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.

Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:

direct observation

interviewing the candidate

journals and workplace documentation

third party reports from supervisors

written or oral questions

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

assess local community demographic factors such as age and language

communicate clearly with colleagues and stakeholders

conduct clear, structured briefings and debriefings with 'lessons learned' reports distributed and acted on as required

delegate appropriately

establish an improvised operations centre

establish an operational plan and adapt plan as circumstances change

forecast resource requirements

identify local operational areas of concern and sub-divide as needed

lead operations centre staff and team leaders

participate in planning for emergency response, including the setting up of appropriate control, command and coordination structures

manage communications within and between teams and organisations

manage operations centre staffing, including rostering, allocation of tasks, and conflict resolution

manage information

manage self under stress

raise regular and timely situation reports

recognise the need for, and take, personal rest periods

solve problems and make decisions

work in a team

Required Knowledge

emergency management arrangements

impact of emergency on the community and environment

local alert and warning systems

local communications equipment and systems

local documentation requirements

local operational briefing and debriefing procedures

local operating procedures

locally available resources, their capabilities and access to them

locally used information management and communications systems

nature of relevant local hazards and plans, including effects on the provision of communications

operational communications concepts and practices

organisational policies and procedures (such as relevant legislation; operational, corporate and strategic plans; operational performance standards; operational policies and procedures; organisational personnel and occupational health and safety practices and guidelines; organisational quality standards; organisation's approach to environmental management and sustainability)

organisational procedures and protocol for media liaison

principles of conflict resolution

principles of dealing with cultural diversity

principles of operational management and response management

principles of risk management

relevant operational standards, legislation and local leadership and management principles and practices

signs and symptoms of operational stress

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Operational information may include:

access and egress routes

estimated duration of emergency

location of incidents

location, magnitude and type of event

nature and extent of damage

number and nature of casualties

other organisations working

potential hazards

resources available

weather forecast

Hazards may include:

adverse weather

closed access routes

convergence

hazardous materials

industrial sites

limited access to resources

protracted response operations

utilities

Operational plans may include:

local

municipal

regional

state/territory or national plans

Allocating tasks:

will be guided by organisational policies and assessments of tasks

will be allocated based on resources available, response team competency and authority to act

Rosters include:

any organisational requirements and will meet the welfare and efficiency needs of personnel, including adequate rest and meal breaks and appropriate shift times

Communications and information management systems may include:

computers

couriers

internet or intranet links

filing systems

mobile/satellite phones

paging

runners

secondary communications nets for example HF, VHF, UHF radio systems

Operational reports may include:

briefing and debrief reports

organisational reports

reports required for coronial or other legal proceedings